Shipping policy

Last updated: July 31, 2026

Cyber Monkey Junkies works with multiple fulfillment partners and warehouses. Products may ship from different domestic or international fulfillment centers, so timing, carrier service, tracking availability, and package origin can vary by product and destination.

Order processing

Most orders are processed within 1–5 business days. Processing time occurs before shipping transit begins and is not included in the delivery estimate.

Processing may take longer during product launches, holidays, high-volume periods, supplier disruptions, address verification, inventory problems, or other unusual circumstances. If we identify a significant fulfillment problem, we will use the contact information provided with the order to communicate with you.

Estimated delivery time

Most orders are expected to arrive approximately 7–20 business days after processing. Some products fulfilled from a domestic warehouse may arrive sooner. Some international, print-on-demand, or specialty products may take longer; certain available shipping methods may estimate approximately 13–35 business days in transit. A more specific estimate shown for a product or shipping method at checkout should be considered alongside this general policy.

Delivery estimates are not guarantees. Actual timing depends on the product, warehouse location, customer destination, selected shipping method, carrier performance, customs processing, holidays, severe weather, address problems, and other circumstances outside our reasonable control.

Shipping origins and multiple packages

Products may ship from different domestic or international fulfillment centers. Not every product ships from the United States.

Items in the same order may ship separately. Separate packages may have different tracking numbers and delivery dates. You will not automatically be charged additional shipping merely because we divide an order into multiple fulfillment shipments, unless an additional charge was clearly disclosed before you completed checkout.

Tracking

When tracking is available, we will send it after the applicable item is fulfilled. Tracking may require several business days to begin updating after a label is created. Some shipping methods or destinations may provide limited tracking.

Customs, duties, and import charges

International orders may be subject to import taxes, customs duties, brokerage fees, or other local charges. Unless these amounts are collected during checkout or applicable law requires otherwise, they may be the customer’s responsibility. Cyber Monkey Junkies does not control charges imposed by customs authorities, carriers, or local governments.

Shipping addresses

Please review your shipping address carefully before placing an order. If you discover an error, contact us immediately at cyber_monkey_junkie@proton.me.

We will try to help, but an address change or cancellation cannot be guaranteed after fulfillment begins. Where permitted by law, additional shipping costs caused by an incorrect or incomplete customer-provided address may be charged to the customer.

Delayed, lost, or marked-delivered packages

If tracking is significantly delayed or an order appears lost, contact Cyber Monkey Junkies first. We will review the available tracking information and work with the applicable fulfillment partner or carrier to determine an appropriate resolution.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighbors, property or leasing office, and the carrier. Then contact us with your order number and the steps already taken. A delivered scan does not automatically qualify every order for an immediate refund; we will review the available evidence and determine the appropriate resolution under the circumstances and applicable law.

Cancellation requests

You may request cancellation before fulfillment begins by contacting us as soon as possible. Cancellation cannot be guaranteed after an order has entered processing or shipped. If an order is successfully canceled after payment was captured, the applicable amount will be refunded to the original payment method.

Questions or order help

Customers purchase from Cyber Monkey Junkies and should contact us first for shipping or order assistance. Email cyber_monkey_junkie@proton.me and include your order number and a clear description of the issue.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.