Refund policy
Last updated: July 31, 2026
We want order problems handled clearly and fairly. Customers purchase from Cyber Monkey Junkies, so please contact us first before returning an item or contacting a fulfillment partner.
Requesting an eligible return
To request a return for an eligible unused item, contact us within 14 calendar days after confirmed delivery at cyber_monkey_junkie@proton.me. Include your order number, the item you want to return, and the reason for the request.
A return request is not automatic approval. You must receive written return authorization and return instructions from Cyber Monkey Junkies before sending anything.
Condition requirements
Eligible change-of-mind returns generally must be:
- Unused, unworn, and unwashed;
- Undamaged and in resalable condition;
- In the original packaging where reasonably applicable; and
- Complete with all included accessories, manuals, labels, and components.
We may request photos or other information to confirm an item’s condition before authorizing a return.
Do not send an unauthorized return
Do not mail an item to an address shown on its original shipping label unless Cyber Monkey Junkies specifically instructs you in writing to use that address. Products may ship from facilities that do not accept customer returns.
Items sent without authorization may be refused, delayed, lost, or ineligible for a refund. Follow the written instructions provided with your approved return.
Change-of-mind returns
For an approved return based on preference, fit, color, accidental ordering, or another change of mind, the customer is responsible for return-shipping costs except where applicable law requires otherwise. Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.
We recommend using tracked return shipping and retaining the receipt. Cyber Monkey Junkies is not responsible for an unauthorized or untracked customer return that is lost in transit.
Damaged, defective, incorrect, or incomplete items
Contact Cyber Monkey Junkies within 7 calendar days after delivery if an item arrives materially damaged or defective, is not the item ordered, or is missing parts or accessories. Please provide:
- Your order number;
- Clear photos or video of the item and the problem;
- Photos of the packaging;
- A photo of the shipping label; and
- A brief description of what happened.
This information helps us verify the issue with the fulfillment partner and determine the appropriate solution. For an approved claim, the remedy may include a missing-part shipment, replacement, reshipment, store credit, partial refund, or full refund, depending on the circumstances and applicable law.
If Cyber Monkey Junkies authorizes a return for a verified wrong, materially damaged, or materially defective item, the customer will not be required to pay the authorized return-shipping cost.
Refunds
Refunds are issued only after approval and, when a return is required, after the returned item is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional business days to post the refund after we issue it.
If we reject or cancel an order after payment was captured and no product will be fulfilled, we will issue an appropriate refund to the original payment method.
Exchanges
We do not promise direct exchanges for every product. The fastest way to obtain a different item may be to complete an approved return and place a new order. Contact us before taking either step so we can explain the options available for your order.
Items that may be ineligible for change-of-mind returns
Subject to applicable law and any condition disclosed on the product page before purchase, the following may be ineligible for change-of-mind returns:
- Personalized or custom-made goods;
- Gift cards;
- Digital or downloadable products;
- Opened personal-care or hygiene-sensitive goods;
- Used or worn apparel;
- Undergarments or intimate goods;
- Perishable products;
- Hazardous materials, flammable liquids, or gases;
- Products clearly marked final sale before purchase; and
- Items damaged through misuse, modification, improper installation, neglect, or normal wear.
A discounted item is not automatically final sale. A sale item is excluded on that basis only if it was clearly marked final sale before purchase.
Fraud and abuse
We may deny a claim involving fraud, altered evidence, repeated abuse, customer-caused damage, missing returned components, or an unauthorized return. Decisions will be based on the available information, the circumstances, and applicable law.
Contact us first
If you have an order concern, please contact cyber_monkey_junkie@proton.me first so we can review the issue and attempt to resolve it.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.