Order status & tracking

Check the status of your order

Open your order confirmation email and follow its order-status link. If you use a customer account, you can also sign in to view your orders.

Shipping and tracking updates

Our Shipping Policy explains tracking availability and separate shipments. When tracking is available, the policy states that it is sent after the applicable item is fulfilled.

Need help finding an update?

Contact Cipher, Slim, and Morpheus with your name, order number, and the email address used at checkout. Please do not send passwords or full payment-card numbers.

Support hours: 9:00 a.m.–6:00 p.m. Eastern Time. Response target: within 24 hours.